Troubleshooting Guide

This error occurs when our servers cannot access the provided URL.

• Ensure the link is public and accessible without a login.
• Double-check if the URL contains typos or extra characters.
• Try opening the link in an Incognito tab to verify access.

If downloads are taking longer than expected, try these quick steps.

• Check your active network connection speed.
• Disable active VPNs or proxies that might throttle traffic.
• Upgrade to Premium for dedicated high-bandwidth nodes.

Processing large or 4K files can occasionally stall during stitching.

• Refresh the page and re-enter the link.
• Select a lower resolution option (e.g., 1080p instead of 4K).
• Clear browser cache and cookies, then try again.

Some media streams separate video and audio tracks automatically.

• Ensure you selected an "MP4 Video + Audio" option, not Video-only.
• Play the file using VLC Media Player to test modern codecs.
• Re-convert selecting standard MP3 if you only need audio.